Cancellation Policy

Effective Date: 07/02/2025

1. Introduction

Welcome to ELEVEN-PAY SOLUTIONS PRIVATE LIMITED. We value our customers and strive to ensure a smooth experience when purchasing our products and services. This cancellation policy outlines the terms and conditions for canceling orders and services.

2. Order Cancellation

Customers may request an order cancellation under the following conditions:

• Before the order has been dispatched: You may cancel your order within 24 hours of placing it by contacting our customer support.
• After dispatch: If the order has already been dispatched, it cannot be canceled, but you may be eligible for a return or refund under our return policy.

3. Service Cancellation

If you have booked a service with us, you may cancel it under the following conditions:

• Service cancellation must be requested at least 48 hours before the scheduled appointment.
• For cancellations within 48 hours of the appointment, a cancellation fee of [Insert Amount] may be charged.

4. Refund Policy

Refunds for canceled orders or services will be processed as follows:

• If an order is canceled before dispatch, a full refund will be issued within 7-10 business days.
• If a service is canceled within the allowed time frame, a full refund will be processed.
• Partial refunds may be applicable if cancellation terms are not fully met.

5. Non-Refundable Items

The following items are non-refundable and cannot be canceled:

• Customized or personalized products.
• Products that have been used or tampered with.
• Digital products once accessed or downloaded.

6. Process for Cancellation

To cancel an order or service, please follow these steps:

• Contact our support team via email at eleventech.solutions2025@gmail.com or call us at +91 9873166687.
• Provide your order ID and reason for cancellation.
• Our support team will confirm the cancellation and provide further instructions.

7. Changes to This Policy

We reserve the right to update this cancellation policy at any time. Any changes will be posted on our website, and customers are encouraged to review this policy periodically.

8. Contact Information

If you have any questions regarding our cancellation policy, please contact us:

ELEVEN-PAY SOLUTIONS PRIVATE LIMITED

Address: B1610,FLOOR-16,TOWER-4,NX ONE COMMERCIAL,SEC-1, Bisrakh Gautam Buddha Nagar Uttar Pradesh India 201306

Email: eleventech.solutions2025@gmail.com
Phone: +91 9873166687