Refund & Cancellation Policy

Effective Date: 03/02/2025

1. Overview

At ELEVEN-PAY SOLUTIONS, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, you may be eligible for a return or refund under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition as received.
• A receipt or proof of purchase is required.
• Returns must be requested within 7 days of delivery.

3. Return Process

To initiate a return, please follow these steps:

1. Email us at  eleventech.solutions2025@gmail.com with your order details.
2. Our team will review your request and provide further instructions.
3. Ship the item to the address provided by our team.
4. After inspection, we will process your refund or replacement within 7 business days.

4. Refund Policy

Refunds will be processed in the original form of payment. The following terms apply:

• If the return is approved, you will receive a full refund minus any applicable shipping fees.
• Refund will be credited within 5-10 days to the original source of payment method
• For late or missing refunds, please check with your bank before contacting us.

5. Exchanges

Here we will deliver the exchanged/replaced product within 3-5 working days.

6. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

7. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

• Email: eleventech.solutions2025@gmail.com
• Phone: +91 9873166687
• Address: B1610,FLOOR-16,TOWER-4,NX ONE COMMERCIAL,SEC-1, Bisrakh Gautam Buddha Nagar Uttar Pradesh India 201306

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